Returns & Exchanges
Product Returns
If you're not satisfied, we're not satisfied. Our guarantee means we will gladly arrange a refund or exchange within 90 days of your purchase, whichever you prefer.
The return form is located at the bottom of your invoice. Please complete your return information including the reason for returning. If you cannot locate your invoice, you can simply print a copy by clicking My Account and selecting Order History.
You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion. You have two options to make your return.
Option 1 - Use our Returns label - Your most convenient return option. You pay nothing up front. When your return is received, we will deduct a charge of $8.99.
Option 2 - Return on your own using the delivery service of your choice to the address listed below. For your protection, please return by insured mail and be sure to save your receipt for your records.
The Tog Shop
100 Murray Drive
Warren, PA 16368
Please allow 1-2 billing cycles for credits to process on your credit card. If you have requested an exchange, you will be refunded for the return and charged for the exchange upon shipment.
If you have further questions concerning a return or exchange, contact us at CustomerService@togshop.com or call us toll-free at 1-800-262-8888. Customer Service is open 9AM-midnight(EST) Monday-Saturday.
Gift Returns
To return merchandise you received as a gift, please forward your package to:
The Tog Shop
Attn: Mrs. Presents
100 Murray Drive
Warren, PA 16368
Please include the following information when making this return.
Your name, address and phone number.
If you would like a cash refund or if you wish to place an exchange.
If the order is an exchange, please include any additional monies, if due.
To make the return, you may use the Return Label included in your package. We will deduct from your refund a fee of $8.99 for the returned items if you decide to use this service.
You may choose any shipper to make your return but strongly encourage insuring this package.
By following these instructions, the gift giver will not be made aware of your return.
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