Frequently Asked Questions
We have listed our most frequently asked questions so that you may get a quick, immediate answer.
How can I change or cancel my order?
You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call 1-800-262-8888. Please have your order number available.
How can I track my order?
To view the status of an order you have placed at The Tog Shop, please visit our Order Status page in My Account.
Will I get an order confirmation?
You will receive an order confirmation from Togshop.com. Please be sure to enter your email address correctly to ensure you receive your order confirmation.
When will I receive my order?
We would suggest adding Togshop.com to your address book to be certain you properly receive all notifications.
We ship in stock items within 24 hours of receipt. Allow 4-7 business days for delivery excluding holidays. Orders over $500 require a signature upon delivery. In addition to our regular delivery, there are several options to choose from:
3-Day Delivery is available for an additional $8.99 per address.
Next Day Delivery is available for an additional $17.99 per address.
Any order placed after 1:30 p.m. EST will be shipped the following business day.
Approximate shipping to AK and HI is 8-12 days.
Orders over $500 require a signature upon delivery.
If an item is not in stock we will notify you when to expect delivery.
Orders placed after 1:30 p.m. EST will be considered next business day.
What type of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover as well as our Tog Shop Credit Card. If you prefer to mail your order in, we accept checks and money orders in addition to all of the major credit cards.
Do I have to pay sales tax?
Sales Tax is a tax imposed by state and local jurisdictions on retailers for the privilege of selling tangible goods to consumers. Each State and local jurisdiction has their own calculation and guidelines for what are "taxable goods" and what are exempted. A purchase on the internet is often subject to those taxes and is not exempted from sales tax. In states where the company is required to submit sales tax, the company may charge your order for tax. If your purchase is taxable within your state or jurisdiction, and the company has not charged your order Sales Tax, you may be responsible for paying the sales tax on your purchase.
How can I phone/fax/mail an order?
Tax rules and guidelines can be found at your state's taxing authority website. Also see: Sales Tax Information.
If you prefer to order off-line, your order is always welcome 24 hours a day, 7 days a week. For faster phone service, call The Tog Shop Order Line at 1-800-367-8647 or fax your completed order form to 1-800-755-7557.
Calls may be monitored and recorded for quality assurance purposes.
Why is .Blair.com added to the Tog Shop URL?
Appleseed's, The Tog Shop, and WinterSilks are proud to be part of Bluestem Brands, Inc. Other sister brands include Blair, Bedford Fair Lifestyles, Draper's & Damon's, Gold Violin, Haband, Norm Thompson, Old Pueblo Traders, Sahalie, and Solutions. Together we share a common commitment to uncompromising quality, steadfast value, and the superb customer service you expect and deserve. Our goal is to offer the highest caliber of products to enhance your life and style.
In order to best serve you, we've created a single, easy-to-shop website, showcasing three trusted brands, with more joining soon, that we think you'll especially enjoy. One website allows you shop Appleseed's, The Tog Shop, and WinterSilks at the same time, with one order checkout that ships your items together saving you time and money. Now it's even easier to find the classic, quality clothing you love.
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What is your return Policy?
We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. For products returned in original condition within 60 days of your receipt, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). For products returned in original condition after 60 days of your receipt, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and any shipping and handling charges) which will be good towards a future purchase at The Tog Shop. Sorry, we cannot provide any refund or exchange for items returned more than 180 days after you receive them.
How do I return an item?
The return form is located at the bottom of your invoice. Please complete your return information including the reason for returning and enclose it with your return. If you cannot locate your invoice, you can print a copy by selecting Account History from My Account. If your return is a gift, please fill out the box marked gift return.
How do I return an item I received as a gift?
You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.
You have two options to make your return.
Option 1 - Use our Returns label - Your most convenient return option. You pay nothing up front. When your return is received, we will deduct a charge of $9.99.
Package your item(s) and remove or cover the original label.
Affix the pre-paid, pre-addressed label to your package.
No postage required; a charge of $9.99 for the return will be deducted from your return/exchange. Drop your package in the U.S. Mail - at home, or work, in any mailbox, or at the Post Office.
If you have requested a refund, you will receive the purchase price paid for your items (including sales tax, if applicable) less a $8.49 fee returns processing fee. If you paid by credit card, your credit will appear on one of your next two billing statements. If you paid by check, you will receive a check within 14 business days.
Option 2 - Return on your own using the delivery service of your choice to the address listed below. For your protection, please return by insured mail and be sure to save your receipt for your records.
The Tog Shop
100 Murray Dr.
Warren, PA 16368
Please allow 1-2 billing cycles for credits to process on your credit card.
If you have further questions, call us toll-free at 1-800-546-4554.
To make your gift return, please forward your package to:
Attn: Mrs. Presents
100 Murray Dr.
Warren, PA 16368
Please include the following information when making this return.
- Your name, address and phone number.
- If you would like a cash refund or if you wish to place an exchange. If the order is an exchange, please include any additional monies, if due.
- To make the return, you may use the Return Label included in your package. Simply follow the instructions included and please note there is a $9.99 charge that will be deducted from your return if you decide to use this service. You may choose any shipper to make your return but strongly encourage insuring this package.
In following these instructions, the gift giver will not be made aware of this return.
What is the Return Label?
Using the Return Label provided is a convenient return option. You pay nothing up front. We will deduct $9.99 for the items returned from your refund. No waiting in line - easy drop-off at any U.S. mail location.
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Why should I register?
Benefits of Registration
Setting up an account with Togshop.com will help save you time, and make you shopping experience with us easier.
- Your information will be automatically entered into the billing screen making check out fast and easy.
- Your size preference will automatically show up upon login.
- You will be able to view your last ten orders when you choose Check Order Status
- You will be able to store multiple ship-to addresses in your personalized address book for yourself, as well as loved ones and friends.
- You will receive email notification of your order in addition to special sales/promotions offered to our web customers
How do I update my address or change my password?
If you have registered with The Tog Shop, you may update your password and/or email address at any time. Please click My Account, listed at the top of the screen, to login and select My Information to change your password and email.
How can I stop receiving duplicate catalogs?
If you haven't registered and would like to, click My Account listed at the top of the screen.
Please email us at customerservice@Togshop.com. In your e-mail, please include your Customer Identification number and the Source Code listed on the back cover of a catalog. We will update your account information to remove the duplicate. We request your patience as you may continue to receive a duplicate catalog for a short time.
How do I unsubscribe from your mailing list?
To unsubscribe from our mailing list, click Unsubscribe.
Forgot your password?
If you have forgotten your password, we will ask you to answer the password recovery question you selected when setting up your account. Upon entering the correct answer, your password will be e-mailed to you immediately.
Is your website a secured site?
Only when you place an order with The Tog Shop via our web site, will we collect your name, address, telephone number, e-mail address and credit card information. We use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with us on our web site is safe and protected.
Not receiving email confirmations?
If you are not receiving our emails, we suggest confirming your e-mail address in Account History and select My Information. If that is correct, please add email@example.com to your address book to ensure our e-mails to you are not being blocked.
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GIFT CERTIFICATES/GIFT SERVICES
What is an E-Gift Card and how long does it take to process?
E-Certificates are a great way to send a gift when you want something there fast. At your request, The Tog Shop will forward an E-Certificate to the e-mail address of your gift recipient. Each E-Certificate can include a personalized message. In addition, you will receive a confirmation that the email has been sent successfully. You may select an amount ranging from $50, $75, $100, $125, $150, to $200.
What if my E-Gift Card was sent to the wrong e-mail or they were unable to open it?
E-Certificates can be redeemed on togshop.com at anytime. They can be applied to orders in step 4 of the checkout process. If your balance due is more than the amount of the certificate, a credit card will be required for the balance. You may apply only one E-Certificate per order. If you have more E-Certificates that you would like to apply to an order, please call 1-800-262-8888 and a Customer Service representative will assist you. Customer Service is open 9AM-midnight(EST) Monday-Saturday.
E-certificates may not be redeemed for cash and must be redeemed within one year of the date of purchase.
It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. We are not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient?s e-mail address prior to placing your order.
How do I use my Gift Card, E-Gift Card, or Appleseed's Reward certificate?
At checkout, please use the payment option called "Redeem a Gift Card or Certificate". Enter the Gift Card or Certificate number. You may apply up to 3 Gift Cards or Certificates to your order.
Can I replace a lost or stolen gift card or E-gift card?
We cannot be responsible for lost or stolen gift cards or E-gift cards.
What if my order is more/less than the value of my gift card?
If your order total is more than the value of your gift card, enter a credit card number for the balance of the payment. If your order is less than the value of your gift card, the balance will remain on your gift card for future purchases.
How do I check the balance of my gift card?
To check the balance of your gift card, please click here.
How do I know if my E-gift card order was sent to the recipient?
You will receive an e-mail confirming that the E-gift card was sent to the recipient and informing you of the amount charged to your credit card.
What happens if I am returning merchandise purchased with a gift card or E-gift card?
You will receive a credit check sent to the name and address the merchandise was shipped to.
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How do I apply a promotional or a reward code?
Once you begin the checkout process (Step 1), you will be asked to enter any promotional or reward code. Your discount will appear in the Order Summary and each item on your order will be prorated. Offers and discounts cannot be combined and are not valid towards previous purchases.
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For any question not listed or that requires further explanation, please feel free to contact us directly. We will be back in touch with you shortly.